Richmond Pick-Up Location
Address
Richmond, VA
12500 Bermuda Triangle Rd
Chester, VA 23836
Hours
- Monday - Tuesday, Thursday - Friday
- 9:00 AM - 3:00 PM
- Wednesday
- 10:00 AM - 7:00 PM
- Saturday
- 9:00 AM - 1:00 PM
Hej!
Welcome to the new pick-up location located in Chester, Virginia, where you can conveniently pick-up your qualifying furniture orders for a flat-rate fee of just $30*. You select your preferred pickup day and time from the available times listed.
At checkout, simply select "pick-up" and your location.
*Some conditions apply, please see FAQs for additional Terms & Conditions.
Pick-up location FAQs
A: Pick up your qualifying IKEA-USA.com online order at partner locations we call "Pick-Up Locations", all for just $30. In order to qualify to pick your order up, you’ll need to have at least one qualifying furniture item included in your online shopping cart during the checkout process.
A: No, but you can always order on IKEA-USA.com and select the Richmond Pick-Up Location for qualifying furniture orders. To pick up your order in Richmond/Chester, select the pick-up location option during checkout. Then select a pick-up time that is convenient for you.
A: Items purchased at IKEA-USA.com can be returned by contacting our aftersales team at 1-888-888-4532. They will arrange for a furniture pick up or parcel return and coordinate your refund remotely. We are unable to accept physical returns at the Richmond Pick-Up Location, so please reach out to our aftersales team for all accommodations. For more information please visit https://www.ikea.com/us/en/customer-service/returns-claims/.
A: When placing your online order, you will select the desired pick-up date and time convenient to you. You will be notified when your order is ready for pick-up.
A: Be sure to bring a valid ID and your order confirmation email. Once you arrive at the pick-up location, a representative will help you retrieve your order. After that, you're on your way home to enjoy your purchase.
A: A flat-rate fee of $30.
About the Richmond, VA pick-up location
We are excited to confirm that we’ve recently opened our Pick-Up Location in Chester, VA, which offers IKEA customers an option to purchase qualifying furniture orders online for a flat rate of $30 and pick them up closer to home. As IKEA U.S. continues its transformation journey to become more accessible by opening new customer meeting points in cities, we are excited to bring the IKEA experience closer to the Richmond, VA community.